Recommended
Profissional
R$497per month
3,000 AI replies per month
- Calendar booking
- Reminders and follow-ups
- CRM or spreadsheet sync
Hermes · for companies and teams
Your company's front desk, on the official WhatsApp API.
For companies with a service team, a full calendar and a number that cannot go down. Hermes receives, qualifies, books and routes every conversation to the right person.
Why the official API
The route WhatsApp itself offers to companies
- 01
Stability for a company number
The company number does not depend on a phone being switched on or a browser session staying open.
- 02
Several attendants, one number
Sales, billing and support on the same number, each conversation with its owner.
- 03
Your number stays on the WhatsApp Business app
The team keeps using the app on their phones while Hermes answers through the API, on the same number.
What it does
From the first message to the right attendant
- 01
Books and reschedules
Checks free slots and books straight into the calendar, no back and forth.
- 02
Reminds and follows up
A reminder before the appointment and a nudge for whoever went quiet.
- 03
Qualifies the lead
Asks the questions you defined and saves the answers to your CRM or spreadsheet.
- 04
Sends payment links
When the conversation reaches payment, the link goes right into the chat.
- 05
Hands off to the right attendant
Billing to billing, sales to sales, with the full history attached.
- 06
Weekly summary for the manager
What came in, what was booked and what is still pending.
Integrations
Plugs into what your company already uses
The kinds of integration Hermes covers. The exact list of tools is set during the mapping.
Calendar
Free slots, booking and rescheduling.
CRM
Contact, stage and conversation history.
Spreadsheets
One row per contact, for teams without a CRM yet.
Payments
A payment link sent inside the conversation.
ERP
As a project, with a written specification first.
Generic icons. We do not display third party brands.
How we deliver
The same method as our consultancy
Map before building, deliver with closed scope and follow real use. That is how FORGE runs operations projects, and it is how Hermes comes into your company.
- 01
Mapping
Who answers, what comes in most, which systems are involved and which rule decides where each conversation goes.
- 02
Installation
Number on the official API, integrations connected, and what Hermes knows, reviewed by you.
- 03
A monitored first week
We watch the conversations closely and adjust whatever is needed, every day.
- 04
Monthly adjustments
A monthly review, new questions, new rules. Hermes evolves with the operation.
Plans
Two plans, implementation quoted per project
Equipe
R$897per month
8,000 AI replies per month
Everything in Profissional, plus:
- Several attendants on one number
- Custom integrations
- Priority support
Implementation is quoted per project, after the mapping, and arrives in writing before any work starts.
Security and privacy
Customer data handled as customer data
Hermes talks to your customers. That calls for written rules before the first message.
- 01
LGPD
Processing under Brazil's data protection law (Law 13,709/2018), with FORGE as processor, following your company's instructions and with technical and administrative security measures.
- 02
Data processing agreement
A written agreement sets the purpose, who can access what, and what happens to the data when the contract ends.
- 03
Retention set per client
Each company chooses how long conversations are kept. After that, they are deleted.
- 04
No legal or medical guidance
The agent gives no legal opinion, diagnosis or medical advice. In those cases it hands over to a person.
Frequently asked questions
Before you ask
Do I need to change my number?
In most cases, no. Hermes uses your company's current number on the official API. We confirm this during the mapping, before any contract.
How much does implementation cost?
It is quoted per project, because it depends on the integrations. The figure comes in writing after the mapping.
Does it work with the system we already use?
Calendar, CRM, spreadsheets and payments are standard integrations. ERPs and in house systems come in as a project, with a written specification.
Do customers know they are talking to an AI?
If they ask, Hermes says it is a virtual assistant. It also pauses automatically when someone on your team replies.
Are you a Meta partner?
No. We use the official WhatsApp API the way any company can, with no partner badge or certification.
Let's design your company's front desk.
The conversation starts with the mapping: who answers, what comes in and where each message should go.